Shipping & Returns

We want your experience with DEMDACO and our products to be an enjoyable one. If for any reason you are not happy with your purchase please contact our customer support.

When will FedEx Ground Shipment be scheduled for delivery?

The map below is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please go to Get Rates & Transit Times under the Ship tab on fedex.com.

Shipping Information

Shipping typically occurs within 72 hours of order placement, however, please allow up to 5-10 days for delivery. Unfortunately, we do not ship internationally at this time or APO and FPO. Delivery is limited to the 50 United States. When shipping to Alaska or Hawaii, additional shipping charges will apply. Shipping cost is based off order total for standard products. DEMDACO reserves the right to update or modify this shipping policy at any time without prior notice.

*Please note that every order has a one business day processing requirement. If you select FedEx Overnight shipping, your package will not arrive until two business days from the order date. To receive your package in this timeframe, you must place your order by 10 a.m. Central Standard Time. PO boxes are not eligible for 2 Day or Overnight shipping. 

*Shipping Options:

If you are not happy with your item purchase, we will accept a return for a full product refund or an exchange for the same product.

Free Shipping Terms and Conditions

Free Ground Shipping orders over $75

*Excludes wholesale orders, overnight shipping, two-day shipping, and outside of the contiguous United States. Purchase amount must be met before taxes, gift wrap, and shipping.

RETURN POLICY

You may return or exchange your purchase within 30 days of delivery. Orders placed between October 1 and December 31 are eligible for our holiday return policy and can be returned through the following 31 of January. All products must be in the condition you received. 

All returns and exchanges need a Return Material Authorization Number (RMA#). Please call DEMDACO at 888.336.3226 to begin the return or exchange process and receive your RMA#. This RMA# is necessary for processing your return. Please write the RMA# on the outside of the carton being used to return the product and please include this RMA# on a copy of the original packing list or invoice and place it inside the carton being returned.

Please note that it takes 7 to 14 business days to process returns once they arrive back at our location. Upon receipt of your return, we will initiate the refund process.

Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. DEMDACO will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).

All returns received will be credited to the original purchasing credit card number.

There are no refunds on sale items. All sales are final except for breakage occurring from shipment. Please inspect your items and report any breakage within 5 business days of receiving your item for a replacement of the same item or a credit in the amount of your purchase price minus shipping cost.

Freight Truck Item Returns (items delivered by Freight Truck rather than UPS): If a piece arrives damaged in the delivery process, please call DEMDACO at 855.544.3226 immediately. Please inspect all products prior to accepting delivery. If product appears to be damaged, please refuse the shipment and contact us immediately.

DEMDACO online purchases are not eligible for 3rd Party store returns and 3rd Party store purchases are not eligible for DEMDACO online returns. Store purchases need to be returned to the store from which they were purchased.  Online purchases will need to follow the return policy listed above.

Returns Address: DEMDACO Web Returns Dept – RMA#______ 31426 W. 191st Street Edgerton, KS 66021

DAMAGED OR INCORRECT MERCHANDISE

We are sorry to hear you have received an item that is damaged or defective. Please contact our DEMDACO Customer Service for a Return Authorization Number and product replacement/credit.